Sacmi Portal - Esupport

E-Support

Request assistance with just one click. Benefit from a support network with 24/7* availability

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Activate the service to access remote or on-site assistance, with qualified personnel and scheduled spare parts delivery.

Sacmi technicians are always at your disposal to ensure fast problem-solving and optimisation of all your procedures.

* Only available in some areas for certain machines. Verify coverage with SACMI

Over 80 companies
with sales and support service
in 30 countries

450 SACMI technicians
and 600 contractors @*

24/7 hotline service in Italy
to be extended to other countries*@

Augmented reality

A Technical Hub consisting of a specialized team of engineers, located in our HQ.
If direct observation of the situation is required, the technician, thanks to a specific app, can provide the Sacmi contact with a detailed view of the machine, in order to identify the parts requiring intervention.
The images are sent to the Sacmi contact’s PC at the Technical Hub.
The Technical Hub identifies the tasks to be carried out and provides the technician on the production line with the instructions needed to optimise machine functions.